Shipping Policy

Fulfillment

Terpaint supplies physical office products through this website, including filing, paper, and desk essentials. Orders are packed and dispatched from our UK stockholding base.

Company Terpaint ltd 17334303, 61 Queens Road, Newbury, England, RG14 7PA. Contact info@terpaint.com.

Dispatch times

Orders placed and paid before 2pm Monday to Friday are normally dispatched the same day. Orders after 2pm, or placed on weekends and UK bank holidays, usually dispatch on the next business day.

Estimated delivery windows and any carrier options are shown at checkout or in your order confirmation. Seasonal peaks and carrier capacity can extend published times.

Delivery within the United Kingdom

We deliver physical goods to UK mainland addresses. Typical transit is 1 to 3 working days after dispatch depending on destination and service selected.

Risk of loss passes according to carrier terms and applicable consumer regulations.

International

Deliveries outside the United Kingdom—if available—may be subject to customs duties, import rules, and delays beyond our control.

Undelivered orders

If your parcel does not arrive within a reasonable time of the stated delivery window, contact us with your order reference and proof of purchase so we can investigate with the carrier.

Packaging and environmental considerations

We pack stationery securely to protect edges, corners, and loose contents in transit. Where practical we use recyclable or low-waste materials compatible with product protection.

Carriers and proof of delivery

Named carriers, where used, are selected for reliability. Proof of delivery may be GPS or signature-based. Disputes over delivery should be raised within seven days of the stated delivery window.

Damaged on arrival

Photograph outer and inner packaging before opening where external damage is visible. Retain packaging until the carrier investigation concludes if required.

Insurance and high-value shipments

High-value shipments may be insured to declared value limits. Declare accurate values; claims may be capped at purchase price excluding consequential loss.

Claims adjusters may require photographs, serial identifiers, and proof of damage in transit rather than subjective descriptions alone.

Order cut-off times and seasonal pressure

During promotional periods, dispatch estimates may shift. Published cut-off times for same-day or next-day handling are indicative and may slip if carriers impose limits.

If a delay affects a statutory deadline you rely upon, notify us immediately with your order reference so we can escalate within carrier networks where possible.

Bulk and trade orders

Larger office or school restocks may ship as a single consolidated consignment or in parts when stock is split across locations. We communicate partial dispatch in confirmations when platforms permit.

Trade customers should include any preferred delivery window or site access notes at checkout so carriers can complete delivery without failed attempts.

Carbon-aware logistics

We favour consolidated dispatch and carrier programmes promoting lower-emission last-mile options where available in your postcode.

You may select slower services where offered because consolidated routes often reduce per-parcel impact.

Address validation and failed delivery

Incorrect postcodes or missing apartment, suite, or unit details frequently cause failed delivery. Automated validation at checkout reduces but cannot eliminate errors.

Re-delivery charges may apply where carriers bill us for second attempts attributable to customer-supplied data.

Export controls

Some jurisdictions restrict import of certain goods. You warrant that importing our products to your location is lawful.

We may refuse fulfilment where sanctions lists, embargoes, or end-user restrictions apply.